HOW DO WE HANDLE YOUR INFORMATION?
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about services and other updates.
CONSENT
How do you get my consent?
When you provide us with personal information, we imply that you consent to our collecting it and using it for that specific reason only.
If we do use the information provided by you for any other purpose, we would ask your permission before proceeding with the above.
How do I withdraw my consent?
You can choose to opt out at any time by contacting us via email at info@thebab.co.uk. Your email will be responded to within 72 hrs of sending
the request
DISCLOSURE
We may disclose your private information if told to be disclosed by the law (England & Wales)
THIRD-PARTY SERVICES
Our third party partners will collected your information to the extent for them to be able to perform their services. We do recommend looking into their policies for clearing any doubts that may arise due to the above.
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
COOKIES
We use cookies on this website for the following purposes:
1. Anonymously tracking page visits, hits, search terms, visitor locations etc. for statistical purposes, which help us to improve our services. We use Google Analytics to provide us with information about use of the website, examples of this statistical information would be how many visitors from United Kingdom we have had, how many visitors used Internet Explorer as a browser, how many pages were visited today, what words visitors search for to find our website etc.
2. Improving security on the website to prevent fraudulent activity and protect your personal information.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your region and you have given us your consent to allow any of your minor dependants to use this site.
CHANGES TO THIS PRIVACY POLICY
We hold the right to modify/ amend this privacy policy at any time. Changes that would occur will take effect immediately upon their posting on the website.
If our clinic/ business is acquired by or merged with another company, your information may be transferred to the new organisation in order to for us to continue providing you our services.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, amend or delete any personal information we have about you, or register a complaint, please contact us directly via email at info@thebab.co.uk or calling us on ✆ 03335 777 305
Please be aware that we have a 24 hour cancellation policy. If you wish to cancel, or rearrange your appointment you need to let us know at least 24 hours before your appointment.
Unfortunately you will forfeit a treatment if you are on a pre-paid course if the cancellation period is not adhered to.
We hope you understand that our appointments are limited and we constantly endeavour to accommodate appointments for all of our clients at the times and days most convenient to them. Therefore, it is a waste of appointment time if a clinic room has been booked out for a treatment that cannot be carried out due to a last minute cancellation.
All treatments and procedures are carried out to the highest possible standard, however sometimes outcomes may not meet patients expectations and if you are not entirely happy with your treatment or procedure with us (it's rare, but it does happen!), we emphatically welcome your feedback and comments. However, as with any medical procedure, there is no guarantee to the outcome, and it is at the patient's own risk that these procedures are undertaken. The British Aesthetic Bar does not offer refunds on this basis.
Prepaid Treatments
A full refund will be given if you change your mind about your prepaid purchase/s within 48 hrs (subjected to no treatments performed within this window) Note: A strict no refund policy applies to treatments purchased on offer.
Should you wish to register a formal complaint, kindly use our designated email channel info@thebab.co.uk. Once your complaint is received, we promptly commence an in-depth assessment and review process. This comprehensive approach is aimed at gaining a thorough understanding of the circumstances involved. Following this evaluation, a response with the outcome will be provided to you within a timeframe of 21 days from the date of your complaint submission.
Please Note: Complaints must be raised within 6 months following your last treatment with us. We are willing to consider extending this timeframe upon providing a valid explanation supported by evidence.
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